Customer Service Specialist (m/f/d) Focus on PEAK.PROFAHR
Location: flexible / by arrangement
Do you enjoy actually helping customers, not just processing tickets?
Would you like to work with a product that plays a key role in the day-to-day operations of transportation companies?
Then this might be the perfect job for you.
With PEAK.PROFAHR, we help transportation companies manage their workforce scheduling reliably and efficiently – a system that is critical to our customers’ day-to-day operations and must function flawlessly. That is precisely why strong customer service is a key factor in our success.
Your role with us
As a Customer Service Specialist, you are the first point of contact for our customers and at the same time, you play a key role in the overall process linking operations, product, and development.
You really get to the bottom of problems, contribute your ideas, and make sure our customers feel well taken care of at all times.
What to expect
Direct contact with customers
- You handle support requests via the ticket system, email, or phone
- You analyze requests, prioritize them, and ensure they are handled in a structured manner
- You will assist our customers with using PEAK.PROFAHR in their day-to-day operations
Technical Support (1st & 2nd Level)
- You will answer professional and technical questions related to staffing and shift scheduling
- You analyze error patterns, reproduce problems, and work on solutions
- You approach complex topics in a structured way with a focus on development
Collaboration with Product & Development
- You hand off complex issues, along with thorough documentation, to third-level support
- You see issues through to resolution and keep the customer actively informed
- You provide feedback from the field to product management
System Operation & Maintenance
- You will assist with updates, releases, and maintenance windows
- You analyze log files, check system status, and assist with troubleshooting
- You ensure that our customers' systems remain stable and available
What you should bring
Technical
- Experience in software support or the operation of IT systems
- Ideally, initial experience with scheduling, planning, or public transportation processes
- Basic understanding of IT systems, databases, interfaces, and operating systems
Methodology
- A structured and solution-oriented approach
- Ability to explain complex topics in an understandable way
- Attention to detail in documentation and tracking
Personal
- Enjoy working with customers and have a good understanding of their situation
- Reliability, especially when things get hectic at work
- Team spirit and a desire to work together to find solutions
Required language skills
- German: Excellent written and spoken proficiency
- English: Good to very good written and spoken proficiency
What we offer you
- A task that directly impacts our customers' operations
- Close collaboration with product management and development
- An environment where you can take on responsibility and grow professionally
- A team that supports one another and works together to solve problems
Good to know
- Being on call is part of the job
- Occasional on-site visits to clients are possible
Why this job is worth it
You’re not just “in support”—you’re right at the heart of the system that our customers use every day.
You see firsthand the impact your work has—and you actively help make our solution better.