Customer Service Specialist (m/f/d) Focus on PEAK.DMS & PEAK.ITCS

Location: flexible / by arrangement

You don’t just want to process tickets—you want to really understand what’s going on in the business?
Are you interested in working on systems that manage daily traffic and ensure that buses, trains, and vehicles are in the right place at the right time?

Then you’ve come to the right place.

With PEAK.DMS (Depot Management) and PEAK.ITCS (Operations Control System), we ensure that transit companies can manage their operations reliably and efficiently—from vehicle scheduling at the depot to real-time control during daily operations. These are mission-critical systems—and this is precisely where strong customer
service plays a central role. 

Your role with us

As a Customer Service Specialist, you serve as the link between customer operations, systems, and development.
You ensure that our solutions work reliably in day-to-day operations – and step in when it matters most.

You understand not only tickets, but also the context behind them: operations, the control center, and depot processes.

What to expect

Direct customer contact in an operational setting

  • You will handle inquiries from control centers, depots, and IT departments
  • You evaluate, prioritize, and manage issues — often under time pressure
  • You will assist customers during normal operations, which will have a direct impact on traffic

Technical Support (1st & 2nd Level)

  • You analyze issues in complex system environments
  • You will provide support in areas such as vehicle scheduling, routes, tracking, interfaces, and control center functions
  • You systematically identify the root causes of problems and develop solutions

Working with complex systems

  • You work with integrated systems that process vehicle data, scheduling, and real-time information, among other things
  • You analyze log files, interfaces, and system statuses
  • You understand how different systems within a transportation company work together (e.g., ITCS, depot management, planning)

Collaboration with development & product

  • You hand off complex topics to the development team in a clearly structured manner
  • You follow up on issues until they are resolved and keep the customer actively informed
  • You translate feedback from the field directly into product improvements

System operation & stability

  • You'll assist with releases, updates, and maintenance windows
  • You help ensure system availability and stability
  • You're part of the solution when things get tough at work

What you should bring

Technical

  • Experience in technical support or IT operations
  • Ideally, interfaces with guidance systems, scheduling, or public transportation processes
  • Basic understanding of IT systems, networks, databases, and interfaces

Methodology

  • Structured and analytical approach
  • Ability to explain complex technical concepts in an understandable way
  • Confident in handling multiple tasks and priorities

Personal

  • Calm and a clear overview, even in critical situations
  • Enjoy working directly with customers
  • Team spirit and a desire to find solutions together

Required language skills

  • German: Excellent written and spoken proficiency
  • English: Fluent in spoken and written English

What we offer you

  • Work on systems that support the day-to-day operations of transportation companies
  • An environment with a high level of technical depth and exciting challenges
  • Close collaboration with product management and development
  • A high degree of autonomy and a real impact on clients

Good to know

  • Being on call is part of the job
  • Assignments may also take place outside of standard office hours
  • Occasional on-site visits to clients are possible

Why this job is worth it

This isn’t about “behind-the-scenes support.”
Here, you’re part of the core operations team – the place where decisions are made about whether the business runs smoothly or not.

You can see right away the impact your work has — on systems, processes, and ultimately, daily traffic.

Apply now